Terms & Conditions
privacy policy
Heal Humanity is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information. Going forward Heal Humanity will ask its supporters about how you want to hear from us. This means you’ll have the choice as to how you want to receive these messages and be able to select from email, phone, SMS or post.
This is due to a change to the rules which govern how we can communicate with you and a new regulation on personal data (the General Data Protection Regulation) coming into force in May 2018.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contacting Management by emailing info@HealHumanity.co.uk or writing to Heal Humanity UK Head Office, 128 Lincoln Road Blackburn, Lancashire BB1 1TS UK.
We will never sell your personal data and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Heal Humanity. For the purposes of data protection law, Heal Humanity will be the controller.
We collect the data you provide to us. This includes information you give when joining or registering, placing a donation or pledge or communicating with us. For example:
personal details (name, date of birth, email, address, telephone etc.) when you join as a member or supporter; financial information (payment information such as credit/debit card or direct debit details, and whether donations are gift-aided. Please see section 8 for more information on payment security); and details of your interests and preferences (such as campaigns, the ways you support us or types of projects you enjoy). Information created by your involvement with Heal Humanity.
Your activities and involvement with Heal Humanity will result in personal data being created. This could include details of how you’ve helped us by volunteering or being involved with our campaigns and activities. If you decide to donate to us then we will keep records of when and how much you give to a particular cause.
We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work we may be able to build a profile which helps us decide which of our communications are likely to interest you. Section 6 (Research and profiling) contains more information about how we use information for profiling and targeted advertising.
We sometimes receive personal data about individuals from third parties. For example, if we are partnering with another organisation (e.g. you provide your information to another charity we’re collaborating with on a project). Also, as explained in Section 11 (Cookies and links to other sites), we may use third parties to help us conduct research and analysis on personal data (and this can result in new personal data being created).
We may collect information from social media, or if you post on one of our social media pages.
Occasionally, we may collect information about certain supporters (e.g. particularly well-known or influential people) from public sources. This could include public databases (such as Companies House), news or other media. We don’t do this to everyone, and it is the exception, not the rule.
We do not normally collect or store sensitive personal data (such as information relating to health, beliefs or political affiliation) about supporters and members. However, there are some situations where this will occur (e.g. if you volunteer with us or if you want to pay Zakat). If this does occur, we’ll take extra care to ensure your privacy rights are protected.
If an accident or incident occurs on our property, at one of our events or involving one of our staff (including volunteers) then we’ll keep a record of this (which may include personal data and sensitive personal data).
If you are a volunteer (whether for specifically Heal Humanity, or if you are helping us for other reasons – for example, you work for another organisation which is running an event with us) then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes
We use personal data to communicate with people, to promote Heal Humanity and to help with fundraising. This includes keeping you up to date with our news, updates, campaigns and fundraising information. For further information on this please see Section 5 (Marketing).
We use personal data for administrative purposes (i.e. to carry on our charity work). This includes:
receiving donations (e.g. direct debits or gift-aid instructions);
maintaining databases of our volunteers, members and supporters;
fulfilling orders for goods or services (whether placed online, over the phone or in person);
helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).
Internal research and analysis
We carry out research and analysis on our supporters, donors and volunteers, to determine the success of campaigns and appeals, better understand behaviour and responses and identify patterns and trends. This helps inform our approach towards campaigning and make Heal Humanity a stronger and more effective organisation. Understanding our supporters, their interests and what they care about also helps us provide a better experience (e.g. through more relevant communications).
We evaluate, categorise and profile personal data in order to tailor materials, services and communications (including targeted advertising) and prevent unwanted material from filling up your inbox. This also helps us understand our supporters, improve our organisation and carry out research. Further information on profiling can be found in Section 6 (Research and profiling).
Heal Humanity will ask its supporters to “opt-in” for most of our electronic communications. This includes all our electronic marketing communications (the term marketing is broadly defined and, for instance, covers information about projects and Heal Humanity).
This means you’ll have the choice as to how you want to receive these messages and be able to post, phone, email, text.
You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact Management by emailing info@benefitmankind.co.uk or writing to Heal Humanity UK Head Office, Blackburn Enterprise Centre, Suite 01, Furthergate, Blackburn, BB1 3HQ, England, UK.
What does ‘marketing’ mean?
Marketing does not just mean offering things for sale, but also includes news and information about:our charity, campaigns and project work;
our role in educating the public;
Heal Humanity benefits and offers;
volunteering opportunities and how you can help;
appeals and fundraising (including donations and also competitions, raffles etc.);
our events, activities and local groups;
products, services and offers (our own, and those of third parties which may interest you);
leaving a legacy; and
taking part in projects (e.g. Water Wells).
When you receive a communication, we may collect information about you respond to or interact with that communication, and this may affect how we communicate with you in future
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